The purpose of good communication is to get the right message to the right people in the right way. It sounds simple, but many people fail to organize their communications properly, leading to misunderstanding, frustration and missed opportunities.
This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. Transactional Analysis (TA) is a model for understanding human behavior, communication and relationships. It was originally developed in the 1950s by the late Eric Berne, MD.
By the end of this course, the participants will be able to Interact more effectively with their customers, peers, subordinates, superiors and significant others. They will practice on how they can listen actively and empathetically and how they will communicate with assertiveness. Additionally, they will have the opportunity to apply the TA theory to their own behavior and the behavior of others in the group
For more information click here Effective communication